Policy
Refund Policy
Because AraniGhar prepares food after confirmation, refund decisions depend on whether preparation has already started.
Before Preparation
If AraniGhar cancels the order before preparation begins, the advance payment can be refunded. Refund coordination will happen through the same contact channel used for order confirmation.
After Preparation Starts
Once ingredients are prepared, momo is shaped, cooked, packed, or sent for delivery, refunds are not guaranteed. Food is made to order, so cancellation after preparation creates direct kitchen loss.
Customer Mistakes
Refunds may not be available if the customer gives an incorrect phone number, unclear location, unreachable contact, wrong order details, or refuses the delivery after the order has been prepared.
Payment Verification
Customers should share the advance payment screenshot on WhatsApp. If a payment cannot be verified, AraniGhar may pause or reject the order until proof is clear.